Experienced IT Support Agent

Job Description

Candidate Duties/ Responsibilities:Receive, categorise, and investigate IT support requests using helpdesk softwareOnboarding and Offboarding employeesProvide training on the Guidepost platformProvide first line support for all IT, Networks, Systems and User-related issues for a team of 30 administrators and in-field nurses, including remote desktop supportEscalate IT issues to second-line technical support with detailed feedback if the problem cannot be resolvedLearn how to use the business primary software platform and all its functionality; support all clients with any software-related technical issues and queriesSIM card provisioning and fax line availability monitoringInstall software, including user setup and software configuration on Android devicesInstall software, including user setup and software configuration on Windows 10 devicesMonitor and ensure the integrity of the entire IT infrastructure, analysing, resolving and escalating issuesMonitor hardware and software performance and report findings with suggestions to manager

Responsibilities + Skills

determining sustainable solutions)Self-starter who meets deadlines without intensive supervisionAble to follow written instructions and procedures

Education

Patience to work daily with a wide variety of non-technical users in technical supportDetail oriented, thorough and neatOpen to change and dynamic responsibilitiesPassion for IT and technical topics

Experience

Job Summary

  • Published on: Thursday, 31st December 2020
  • Designation: Experienced IT Support Agent
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Thursday, 31st December 2020

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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