Job Description
Candidate Duties/ Responsibilities:Receive, categorise, and investigate IT support requests using helpdesk softwareOnboarding and Offboarding employeesProvide training on the Guidepost platformProvide first line support for all IT, Networks, Systems and User-related issues for a team of 30 administrators and in-field nurses, including remote desktop supportEscalate IT issues to second-line technical support with detailed feedback if the problem cannot be resolvedLearn how to use the business primary software platform and all its functionality; support all clients with any software-related technical issues and queriesSIM card provisioning and fax line availability monitoringInstall software, including user setup and software configuration on Android devicesInstall software, including user setup and software configuration on Windows 10 devicesMonitor and ensure the integrity of the entire IT infrastructure, analysing, resolving and escalating issuesMonitor hardware and software performance and report findings with suggestions to manager
Responsibilities + Skills
determining sustainable solutions)Self-starter who meets deadlines without intensive supervisionAble to follow written instructions and procedures
Education
Patience to work daily with a wide variety of non-technical users in technical supportDetail oriented, thorough and neatOpen to change and dynamic responsibilitiesPassion for IT and technical topics
Experience
