Candidate Duties/ Responsibilities include:Provide excellent service to customers and meet expectations based on agreed processesManage all incidents, maintain resolution times as specified in the company service level agreementOwn customer issues through to resolution and to recognize when to escalateProvide reports as and when required.Ensure all service calls are closed on timeAssist the Service Desk Manager with ad-hoc projects and tasks from time to time.Keep job cards updated with clear informative written English, without the use of jargon.Establish/ Maintain contact with onsite technicians to assist with anything required.Constructively participate as a member of the wider teamEnsure protection of the company's interests always and in all circumstancesTake all practicable steps to ensure personal safety and the safety of others.Demonstrate professional skill and a high standard of fairness and integrityRecord, analyse and classify customer concernsCreating, resolving and reassigning tickets.
Responsibilities + Skills
Information technology system support skillsExcellent Microsoft Office skillsNetworking skillsProfessional approach
Grade 12/ NQF4N+/A+ would be HIGHLY advantageousPrevious telecommunications, PABX and or VoIP experience HIGHLY advantageous
Previous Experience, certificate, diploma or a degree in Information TechnologyAt least 1 years previous experience in a call center/ Service desk environment.