Experienced Service Desk Technician

Job Description

Candidate Duties/ Responsibilities include:Provide excellent service to customers and meet expectations based on agreed processesManage all incidents, maintain resolution times as specified in the company service level agreementOwn customer issues through to resolution and to recognize when to escalateProvide reports as and when required.Ensure all service calls are closed on timeAssist the Service Desk Manager with ad-hoc projects and tasks from time to time.Keep job cards updated with clear informative written English, without the use of jargon.Establish/ Maintain contact with onsite technicians to assist with anything required.Constructively participate as a member of the wider teamEnsure protection of the company's interests always and in all circumstancesTake all practicable steps to ensure personal safety and the safety of others.Demonstrate professional skill and a high standard of fairness and integrityRecord, analyse and classify customer concernsCreating, resolving and reassigning tickets.

Responsibilities + Skills

Information technology system support skillsExcellent Microsoft Office skillsNetworking skillsProfessional approach

Education

Grade 12/ NQF4N+/A+ would be HIGHLY advantageousPrevious telecommunications, PABX and or VoIP experience HIGHLY advantageous

Experience

Previous Experience, certificate, diploma or a degree in Information TechnologyAt least 1 years previous experience in a call center/ Service desk environment.

Job Summary

  • Published on: Thursday, 31st December 2020
  • Designation: Experienced Service Desk Technician
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: cape town
  • Salary: 0
  • Gender:
  • Application Deadline: Thursday, 31st December 2020

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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