Firstline System Support Consultant

Job Description

Job Purpose
To ensure that the production/ service delivery meets set objectives as per the Service Level Agreements (SLA's), customise, and to maintain and support Enterprise Systems Management tool in order to ensure availability, scalability and sustainability, in line with Nedbank business strategy.
Job Responsibilities
  • Keep abreast of legislation and other industry changes that impacts on role
  • Understand and embrace the Nedbank vision and values
  • Ensure that own contribution and participation contributes to the achievement of team goals
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth
  • Understand and embrace the Nedbank vision and values, leading by example
  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
  • Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues
  • Ensure client needs are addressed
  • Assist clients by providing consistent second level support and troubleshooting
  • Ensure smooth work flow
  • Identify opportunities to improve or enhance processes, adding value to Nedbank
  • Identify remedial and/or enhancement actions by providing and analysing MIS information
  • Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements
  • Ensure compliance to standards
  • Guide and perform daily operational work requirements within existing policies, processes and procedures
  • Ensure the stability of ESM technologies within existing processes, procedures and policies
  • Ensure problems are solved effectively
  • Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner
  • Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents
  • Research and understand product roadmaps

Responsibilities + Skills

Administrative procedures and systemsData analysisMicrosoft OfficeRelevant regulatory knowledgeBusiness writing skillsInformation Technology conceptsRole relevant related technologies


Certification applicable to relevant technology


3-5 years IT industry with 2-3 of these years in systems management

Job Summary

  • Published on: Wednesday, 6th November 2019
  • Designation: Firstline System Support Consultant
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Wednesday, 6th November 2019

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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