Franchise Compliance Supervisor - Johannesburg

Job Description, a leading South African online retailer, is looking for a highly talented Franchise Compliance Supervisor to join our Johannesburg Team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

  • Monitor and report on franchise Driver performance and compliance in the field
  • Train SOP's at a franchise level (Managers, Drivers)
  • Assisting in the continued perfection of SOP's for all clients across the delivery platform
  • Maintain service levels of franchises
  • Adherence to franchise agreement
  • Manage KPI's at franchise level
  • Regular audits to assess & measure performance and compliance
  • Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly

Responsibilities + Skills

Previous hospitality/retail franchise working experience will be to your advantagePrevious experience in the logistics industry is not requiredProven track record in delivery and executionIT or tech savvy will be advantageousField experience


Training experience will be beneficialHR experience will be beneficialMicrosoft Office experience in word, excel & powerpoint


5 years hospitality experienceOperational experience managing an outlet, hub or a restaurantStocktaking

Job Summary

  • Published on: Friday, 15th November 2019
  • Designation: Franchise Compliance Supervisor - Johannesburg
  • industry: Miscellaneous
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Friday, 15th November 2019

About the Company

  • Company Name:
  • Address:
  • Website:
  • Company Profile:
  • was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, is the leading ecommerce retailer in ... Read moreMission:’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

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