Job Description

Johannesburg Job DetailsInformation Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and productionJob Purpose To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. Key Responsibilities/Accountabilities Service stability availability and reliabilityContribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service of the relevant service provided by IT.Service design definition and reportingParticipate in service design by providing insights and learnings from both a technical as well as a business knowledge perspective, influencing the information technology architecture roadmaps. Define and maintain runbooks and associated Configuration Management system details