Funeral Claims Consultant ,Contract X 2

Job Description

Job PurposeTo analyse, assess and pay valid funeral claims within 48 hours from the time the last document is receivedTo detect fraudulent activities on funeral claimsUnderstand SBBS’s goals and objectives and strive to achieve themMaintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service deliveryEnsure favourable NPS score of 60% by consistently promoting quality interactions with customersKey Responsibilities/AccountabilitiesMonitoring of personal performance relative to department productivityTo effectively assess claims ensuring that the daily target of 11 claims is metDecide in perusing, analysing, understanding and questioning the assessment findings before sending the claim for authorizationAbility to think laterally in dealing with claims and engaging relevant parties to consult or debate circumstances of claimsUnderstand all policy wordings / Obligatory Disclosures as they apply to FuneralPlan products and can communicate the meaning thereofExercise vigilance when assessing claims and can determine whether the circumstances of a claim are suspicious and warrant referral to management or FROPS Operation Dept.Have ability to professionally conduct death confirmations with Third parties on the validity of claims.Have ability to interact with third parties (Internal and External) with Dept. of Home Affairs, SAPS, Funeral parlours, Doctors, Hospitals, ITC and XDS Check, Schools, Social Welfare, attorneys and Bank Branches.Decide to escalate claims with Fraud Alert Messages, Red Listed Doctors and Funeral Parlours / UndertakersEnsuring availability on the phones to handle inbound calls. To achieve 80% SLA

Responsibilities + Skills


Must be FAIS compliantMust have RE5Must be computer literateInsurance Institute or insurance qualification


Must have a minimum 2 years experience in a claims environment

Job Summary

  • Published on: Thursday, 29th October 2020
  • Designation: Funeral Claims Consultant ,Contract x 2
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: kimberley
  • Salary: 0
  • Gender:
  • Application Deadline: Thursday, 29th October 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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