Job Description

Are you fluent in German and looking for an exciting career opportunity in an international agile environment? An industry leading global technology and e-commerce company have an exciting job opportunity for a German speaking Customer Service Host to join their dynamic team in Cape Town, South Africa. This company offers many perks such as a free meal daily, free access to their gym, return flight home once per year, awesome coffee from their onsite coffee bar and so much more! They have over 1 800 multi-national employees. The diverse nature and culture of the company gives them the edge! Don’t miss out on this EXCITING opportunity, apply today!Your key job responsibilities as the German speaking Customer Service Host in Cape Town, South Africa will include:Responding to customer queries by telephone, email and online chats in the German languageProcessing and taking ownership of all incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCustomer relationship building & managementProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesMake outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.Performing extra tasks given by managers / shift supervisors as required