Head, Business Support & Recoveries

Job Description

ob Details Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bankJob PurposeTo manage the business customer support, rescue and recoveries function for PBB SA Credit across segment and product (this includes Wealth, Commercial Banking and Universal Capabilities).Key Responsibilities/AccountabilitiesClient:Develops the business collections strategy in conjunction with PBB SA Credit Lending Products.Develops the business collections tactics in alignment with PBB SA Credit objectives.Facilitates the development and design of 2 to 3 year business plans covering tactical objectives, project priorities and improvement initiatives for business customer collections.Executes changes in operational processes based on impact analysis and trends.Remains abreast of technology available for customer contact strategy (i.e. outbound, inbound omni channel and voice recorder).Adheres to all PBB Risk toolbox requirements to reduce risk and enhance client experience.

Responsibilities + Skills

Provides input to PBB SA Credit leadership for technical competencies.Identifies current and potential employee skill requirements in consultation with the Human Capital function and puts relevant development plans in place (e.g., training, rotation, on-the-job learning). Ensures that development opportunities are budgeted for and execute


Together with Finance, ensures that financial mandates are in place for own area and ensures that the mandates are reviewed at least on an annual basis.


Job Summary

  • Published on: Saturday, 5th September 2020
  • Designation: Head, Business Support & Recoveries
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Klerksdorp
  • Salary: 0
  • Gender:
  • Application Deadline: Saturday, 5th September 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website: https://www.standardbank.co.za
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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