Job Description

Job Purpose To manage the Commercial Servicing, Administration and Technical Broking teams, by adhering to standing procedures and audit requirements within an Operational environment, in terms of agreed human performance principles.Total Teams and direct reports : 7 Teams (call centre, technical brokers and third-party brokers administration. Total direct reports = 5 (3 Managerial , Credit controller and office administratorTo provide a leading/best practice service and administrative operation for SBIB and Shared Services.Drive and communicate departmental strategies to achieve the overall business objectives.To guide and direct the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner.To facilitate the implementation of business initiatives and continuous improvements within the area.To build, develop and maintain key relationships with various parties within Standard Bank as well as within the insurance environment.Participates in the implementation of the of Underwriting plans as it relates to administration support in line with the business objectives.