Job Description

Job Purpose To manage the Commercial Servicing, Administration and Technical Broking teams, by adhering to standing procedures and audit requirements within an Operational environment, in terms of agreed human performance principles.Total Teams and direct reports : 7 Teams (call centre, technical brokers and third-party brokers administration. Total direct reports = 5 (3 Managerial , Credit controller and office administratorTo provide a leading/best practice service and administrative operation for SBIB and Shared Services.Drive and communicate departmental strategies to achieve the overall business objectives.To guide and direct the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner.To facilitate the implementation of business initiatives and continuous improvements within the area.To build, develop and maintain key relationships with various parties within Standard Bank as well as within the insurance environment.Participates in the implementation of the of Underwriting plans as it relates to administration support in line with the business objectives.

Responsibilities + Skills


Performance metrics achievement of different SLAsContinuous Improvement and IdeationEnsure A/R Rates are within the benchmark


Job Summary

  • Published on: Thursday, 24th December 2020
  • Designation: Head: Customer Services
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Stellenbosch
  • Salary: 0
  • Gender:
  • Application Deadline: Thursday, 24th December 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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