Head, IT Provincial - Client Service

Job Description

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and productionJob PurposePartner with business providing IT thought leadership and strategic input to enable and support the realisation of the BU strategy and the greater IT strategy within the province. Accountable for directing, delivery, maintenance, support and improvement of local (provincial) business solutions and features across all Universal Financial services Business Lines and Universal services capability end user service requirements. Support business with total cost and information security risk management. Engagement with a spectrum of business and IT executives to facilitate decisions and positive outcomes for the Bank.Key Responsibilities/AccountabilitiesLead, direct and support the Information Technology Strategy, Service delivery and operational requirements in the allocated provincial portfolio. Define and manage the key IT service and design propositions for the allocated ProvinceDefine and provide the local strategic and operational plans to ensure that IT capabilities are responsive to the needs of the growth and operational objectives of the provincial portfolioOutline the IT local strategy, aligned to the local business strategies and objectives, specifically in as related to the local execution and delivery of services to customers in the allocated ProvinceFormulate design principles and plans, and lead teams to configure the Local Digital Branch capabilities, enabling individual branch technical designs, which differs from the standard branch buildEnable proactive capabilities to manage locally unique issues to minimise impact to customer and maximise the ability for customer facing teams to effectively services customersLead new branch IT designs for “always on” - all that is needed is in branch; and requirements; advisory for cabling; co-ordinating between infrastructure; Hardware and GRESDrive continual service improvement by consistently communicating and aligning the IT service offering to business demands and ensuring that business needs are managed effectively within the teams that support the province at the centreProvide local insight to the CIO by escalating decisions where contention exist due to conflicting priorities based on line of business IT strategies, roadmaps or requirements and programme plansEnsure that local team communicate with business stakeholders during incident and resolution processes, specifically during high business impact incidents, providing updates on appropriate platforms e.g. Whatsapp and managing issues with the appropriate business service owner/manager and Feature Team(s) through to resolution

Responsibilities + Skills


Collaborate with other portfolios and provinces on dependencies and cross-organisational initiatives, participating in the relevant guild


Job Summary

  • Published on: Wednesday, 4th November 2020
  • Designation: Head, IT Provincial - Client Service - Eastern Cape
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 4th November 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website: https://www.standardbank.co.za
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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