Job PurposeTo manage teams who maximize Internal Legal and Outsourced recoveries at optimal cost on accounts that failed in Collections and/or due to legislative processes by implementing Internal Legal and Outsourcing operational and/or regulatory recoveries strategies and processes in order to achieve Nedbank's strategic objectives.Job ResponsibilitiesManage and oversee the Internal Retail Legal Process country wideLiaise and form partnerships with CourtsManage team and ensure monthly targets are metOptimise legal processDrive delivery of departmental budgets by ensuring adherence to budget controls based on business needs and evaluate achievement against Key Performance Indicators/targets.Manage design and implementation of rehabilitation solutions by adhering to industry trends and regulatory requirements.Implement best practices in projects/processes and systems by conducting research and monitoring recovery strategies against scorecard deliverables.Enable delivery of business and management information by providing input/professional advice and knowledge to relevant reports.Manage the assets realisation through the statutory courts processes.Ensure client satisfaction and profitability by driving development and/or implementing rehabilitation solutions.Build and manage internal and external stakeholder relationships by managing adherence to service level agreements, policies and processesCollaborate with peers through engagement in relevant in forums and through knowledge sharing.Build relationships with members, direct reports and managers by building an environment conducive to team work, sharing knowledge and giving/receiving of feedback.
Responsibilities + Skills
Managing a team of managersFormulating and implementing communication strategies to cascade functional Internal Legal Process and Outsourcing strategiesConducting benchmarking exercise to investigate improvement opportunitiesExecuting major organisational change
Completed Law Degree
Minimum 5 Years' Management Level experience5 Years' post Articles experience a must5 Years' Bulk Retail Legal Process experience essential