Head Of Order Fulfillment

Job Description

Takealot.com, a leading South African online retailer, is looking for a highly talented Head of Order Fulfillment to join our Cape Town Team.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.This position reports to the Head of Outbound Logistics.Purpose of this role:The role exists to provide proactive management of all outbound orders received from our respective distribution centres of all our clients through to delivery to their customers as well as the inbound leg of returned items.Your responsibilities will include:

Responsibilities + Skills

Establish daily, weekly and monthly performance measuresEnsure that couriers are aligned with our growth strategiesDrive courier visibility to facilitate real-time interaction within Express


Last Mile Deliveries to customersTime in status exception managementClaimsQueries and Complaints


Excellent influencing, persuading, negotiatingBe able to provide input operationally, tactically and strategically on all operational facetsA "Can Do" approach and result drivenEnthusiastic, efficient, good time managem

Job Summary

  • Published on: Friday, 7th February 2020
  • Designation: Head of Order Fulfillment
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Alice
  • Salary: on a call
  • Gender:
  • Application Deadline: Friday, 7th February 2020

About the Company

  • Company Name: takealot.com.
  • Address:
  • Website: www.takealot.com
  • Company Profile:
  • Takealot.com was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, takealot.com is the leading ecommerce retailer in ... Read moreMission: Takealot.com’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. Takealot.com is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

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