Inbound Coordinator

Job Description, a leading South African online retailer, is looking for a highly talented Inbound Coordinator to join our team in Cape Town.We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.Your responsibilities will include:Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.Supporting the customer service & buying teams in resolving:Customer order queries;Complaints and associated resolution, including root cause analysis;Supplier delivery issues & queries.Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.Management of all assigned Inbound queriesProcessing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date

Responsibilities + Skills

Excellent communication skills, both written and spokenAbility to interact with internal & external stakeholders at all levelsComfortable with change and excellent team playerComfortable with learning and adapting to new systems


Solutions-oriented, can-do attitude; self-motivatedStrong organisational & prioritisation skillsAttention to detail


Job Summary

  • Published on: Saturday, 26th September 2020
  • Designation: Coordinator
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Saturday, 26th September 2020

About the Company

  • Company Name:
  • Address:
  • Website:
  • Company Profile:
  • was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, is the leading ecommerce retailer in ... Read moreMission:’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

Simillar Jobs

+ Browse All Jobs

More From 'Miscellaneous'

+ Browse All Jobs