IT Client Support Officer

Job Description

Job Details

 

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

  • To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
  • Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
  • Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
  • Uptime of SCCM servers and patching of all laptops and Desktops

Key Responsibilities/Accountabilities



Responsibilities + Skills

Satisfactory Audits (Internal & External)Resolve exceptions before due datesEnsure there is no vulnerabilityEmergency changes should not exceed 10% of total changes

Education

Ensure closure time within 90% of agreed SLA for significant and general complaintsEnsure service availability meets agreed targetsAchieve a Remedy satisfaction survey rating of 3.5 out of 5

Experience

Achieve a minimum annual Business Survey (i.e ISS) rating of 8 out of 10Ensure not more than 5 significant incidents occur every weekAchieve an IT User Survey score of 7 out of 10

Job Summary

  • Published on: Thursday, 24th October 2019
  • Designation: IT Client Support Officer
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Thursday, 24th October 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website: https://www.standardbank.co.za
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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