IT Service Delivery Manager C

Job Description

About us, purpose, experience and qualifications
about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Responsible for all delivery activities associated with the identification, prioritisation and resolution of reported problems and to provide efficient and cost effective service to the business as well as managing resources to achieve the overall service delivery strategy.

Responsibilities + Skills

Ensure that client queries are dealt with proactively and accurately, within the agreed turn-around times and that responses are of a high quality by communicating problem to avoid disruption of service to clients.Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements.


There are no additional requirements associated with this vacancy.responsibilitiesDraw up a budget in alignment with operational delivery plans, monitor effectiveness, report on variances and provide solutions and recommendations.Manage costs through initiatives/projects to contribute to the overall growth and profitability of an area of work.


IT related degree.3 to 5 years experience in the financial services industry.3 years service delivery experience.2 years experience managing an IT team.

Job Summary

  • Published on: Saturday, 11th January 2020
  • Designation: IT Service Delivery Manager C
  • industry: Retail
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Saturday, 11th January 2020

About the Company

  • Company Name: FirstRand.
  • Address: PO Box 650149 Benmore, 2010
  • Website:
  • Company Profile:
  • FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management. 

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