IT Support Technician

Job Description

about us


Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.




To perform onsite hardware software and peripheral updates and repairs in our organisation.

Responsibilities + Skills

Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responsesEnsure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.


Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the teamIncrease operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLAs and OLAsCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements


Degree or Diploma and the required CertificationMin 5 Years related experience

Job Summary

  • Published on: Thursday, 31st October 2019
  • Designation: IT Support Technician
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Thursday, 31st October 2019

About the Company

  • Company Name: FirstRand.
  • Address: PO Box 650149 Benmore, 2010
  • Website:
  • Company Profile:
  • FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management. 

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