IT Support Tickets Agent

Job Description

Candidate Duties/ Responsibilities:Manage and Perform all aspects of User Access/Permissions to SystemsUser Access is to be created as per audit requirements, within SLA and communicated appropriately to users.Ensure that access to the various systems is correct within Audit Requirements (manage quarterly reviews).Distribution and a monitoring of Access reports for Review purposesAssess all Service Desk JIRA logs (ticketing system logs) to determine relevant routing. Route logs accordingly and monitor progress.Monitor JIRA logs to ensure that completed logs get closed timeously.Create and maintain Service Desk documentation accurately.Maintain Process DocumentationCommunication with BusinessMonitor and provide support to all operational procedures for current production applicationAfter hours standby procedures as per rosterDaily system checksBatch processing

Responsibilities + Skills

Accuracy and attention to detailRelating and networkingAdapting and responding to changeTeam player


MatricITIL Foundation (preferable)A+ (General Computer Skills)General computer literacyMicrosoft Office (Word and Excel) experience


Job Summary

  • Published on: Saturday, 6th February 2021
  • Designation: IT Support Tickets Agent
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Saturday, 6th February 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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