Job Description

Candidate Duties/ Responsibilities:Manage and Perform all aspects of User Access/Permissions to SystemsUser Access is to be created as per audit requirements, within SLA and communicated appropriately to users.Ensure that access to the various systems is correct within Audit Requirements (manage quarterly reviews).Distribution and a monitoring of Access reports for Review purposesAssess all Service Desk JIRA logs (ticketing system logs) to determine relevant routing. Route logs accordingly and monitor progress.Monitor JIRA logs to ensure that completed logs get closed timeously.Create and maintain Service Desk documentation accurately.Maintain Process DocumentationCommunication with BusinessMonitor and provide support to all operational procedures for current production applicationAfter hours standby procedures as per rosterDaily system checksBatch processing