Job Description

Candidate Duties/ Responsibilities:Receive, categorise, and investigate IT support requests using helpdesk softwareOnboarding and Offboarding employeesProvide training on the Guidepost platformProvide first line support for all IT, Networks, Systems and User-related issues for a team of 30 administrators and in-field nurses, including remote desktop supportEscalate IT issues to second-line technical support with detailed feedback if the problem cannot be resolvedLearn how to use the business primary software platform and all its functionality; support all clients with any software-related technical issues and queriesSIM card provisioning and fax line availability monitoring