The ideal candidates for this role will have a track record of delivering excellent customer service or technical support in a call centre environment.Core responsibilities:Manage support channels effectively with a customer-centric approach and clear communicationRespond to customer support queries timeously and manage expectations to ensure a great customer experience.Troubleshoot independently with customers, knowing how and when to handle or escalate critical customer issues.Keep customers informed about new product features and functionality.To log and manage all calls, service requests, and incidents from end-to-end, including escalation, follow up and feedback to customers.To communicate and liaise effectively with end-users, colleagues, and other service providers at all levels.
Responsibilities + Skills
Tech-savvy with a strong ability to solve technical issues.Excellent verbal and written English communication, both in-person and remotely (e.g. digital channels, telephone).
Grade 12IT CertificationTwo+ years of Customer Support work experience ideally within a technology or e-commerce product environment.