Job Details Group Shared Services: driving operational excellence, transparency and continuous improvement across our business, by leveraging scale, capabilities and innovation.Job PurposeThe role entails receiving and vetting new inflow, preparing documents, vetting affidavits, agreements and correspondence, trial preparation and invoice management, all within the agreed timelines and in line with agreed Service Level Agreements (“SLA”). The role requires analysis of the legal correspondence and attorney reports received with the objective to interpret and understand the content. The role further requires management of external attorney relationships and influencing attorney behaviour. The role performs across product, Home Loans, VAF, Business Lending, Retails Lending, Card Lending, Diners Club and Access LoansKey Responsibilities/AccountabilitiesOptimally, effectively, efficiently and timeously respond to and/or action new inflow received.• Identify, interpret (with the objective to understand) and vet new instructions received to ensure that the pleadings, notices and supporting documents are in order and contain no fatal errors or non-compliance with applicable legislation and internal processes and policies.• Attend to action new inflow as soon as possible but not later than 48 hours after receipt unless the inflow is of an urgent nature and must be attended to immediately in line with Output group 2.• Provide vendor with appropriate instructions and notify any stakeholders and/or business partners where appropriate.• Identify, report and escalate all legal risks which would impact the reputation and integrity of the Bank and/or affect the financial industry or result in negative findings against the Bank for non-compliance with legislation.• Correct, accurate and timeous legal instructions to be given to vendors and any stakeholders and/or business partners where appropriate.
Responsibilities + Skills
Book-in sessions should be minuted, signed by the relevant parties and submitted to the senior manager in the month that same was agreed to with your line manager. Ensure that the matrix report tool contains accurate and useful information.
On receipt of a new inflow relating to an appeal, a high-risk rescission application or claim against the Bank, advise the legal officers line manager of same immediately.