Manager, Behavioral Science (Investments)

Job Description

Job PurposeThe Behavioural Scientist will operate across functions (analytics, digital, segment, marketing, channel) leveraging behavioural insights to design behaviour change interventions (i.e. nudges) which shape customer behaviour in a way that generates commercial value to Investments and AcquisitionsKey Responsibilities/AccountabilitiesFunctions as an in-house behavioural sciences subject matter expertInvestigates and identifies key behavioural trends within the Insurance customer base including:Key trends in customer behaviour across channel, product, segment and industry.Designs, conducts, and statistically analyses behavioural experiments across all channels where Investments businesses intersects with its customers.Identifies potential cross-sell and up-sell opportunities, and advises on behaviourally-informed approaches to customer retention.Integrates external insights into approach towards customer behaviour change, looking at Standard Bank relative to the market.Proactively proposes key opportunities and threats to the business based on key findings.Advises stakeholders of implemented changes and anticipated effects on customer behaviour.Documents changes, measures impact of changes, and adjusts approach where necessary.

Responsibilities + Skills


Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.


Job Summary

  • Published on: Thursday, 20th February 2020
  • Designation: Manager, Behavioral Science (Investments)
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: not
  • Gender:
  • Application Deadline: Thursday, 20th February 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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