Manager, Client Experience

Job Description

Job Details Our international team provides trading, sales, structuring and risk management solutions for our clients across global financial markets. This includes FX, commodities, equity, credit, fixed income and debt instruments. We also offer market insight, trading services, analytics and new financial products across a number of asset classes.Job PurposeTo manage the provision of a client centric post sales service delivery to the Global Markets (GM) low, medium and high touch client base, ensuring the delivery of a seamless and consistent client experience. To optimise the client experience across GM, improve GM platform utilisation and minimise risk and losses to the Corporate and Investment Bank (CIB).

Responsibilities + Skills

Understand and effectively implement all applicable policies, processes, procedures and work instructions, prescribed tools, templates and systems so that work is carried out in a controlled and consistent manner and all relevant procedural / legislative requirements are fulfilled while delivering a quality, cost-effective service, and while mitigating operational and reputational risk.


Maintain up to date knowledge of all GM Flow platforms and products, including their capabilities, functionality and their application. Use this knowledge to accurately and effectively onboard, train and manage client incidents.


Job Summary

  • Published on: Wednesday, 15th July 2020
  • Designation: Manager, Client Experience
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 15th July 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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