Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. Our growing success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. We place huge value on the talent of our people to support our plans for growth.To help us drive our success into the future, we are looking for a Manager: Collections Strategies to join our dedicated team. This is an incredibly exciting opportunity to be a part of a fast-paced, dynamic team with on-going opportunities to be involved in numerous projects within the Personal Loans (Revolving Credit Plan, Term Loans, Student Loans, Advance Account) portfolio.Job PurposeDrive and apply insights and specific analytics to understand the overall impact of various strategies in collections on the overall risk profile and performance of the portfolio.Designing collections processes, setting collections goals, supervising and mentoring Collections Analyst.Consulting with key stakeholders such as the Collections Operations teams as well as external debt collectors in an effort to recover debt and rehabilitate customers.Build collections metrics, design and implement automation tools and processes, enhance our internal controls and participate significantly in the standing up of our Credit functionOngoing creation and optimisation of reporting.
Responsibilities + Skills
Driving in-depth Collections analysis of customer value management, campaign analysis, response propensity models and bad debt performance.