Manager, Dialler Specialist

Job Description

• Constantly and passionately pursuing initiatives to further enhance and optimise the Inbound and Outbound Call Centres within the Fraud structure through Dialler, traffic and workforce management.• To strategically, tactically and creatively find ways to achieve maximum output and effectiveness of call centre solutions in place currently and in the future.• To ensure Fraud strategies are translated into executable dialler strategies that work to achieve the desired results from a Fraud Operations perspective• To maintain and manage the dialler set up and ensure all settings are in line with best practices and stakeholder requirements• Manage direct reports to ensure each individual’s dialler and inbound set up is optimal and aimed at delivering stakeholder requirements• Performance management of all direct reports

Responsibilities + Skills

Responsible for the maintenance and design of Inbound and Outbound IVR functionality and Inbound VDN set up Represent Fraud at associated forums. Responsible for all aspects of people management.

Education

Responsible for investigating and identifying technology capabilities from an Outbound and Inbound perspective that are aimed at cost management and reduction.

Experience

Job Summary

  • Published on: Monday, 14th December 2020
  • Designation: Manager, Dialler Specialist
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 14th December 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website: https://www.standardbank.co.za
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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