Job PurposeTo support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk managementJob Responsibilities• Manage financial loses by ensuring correctness, accuracy of flow of information• Ensure achievement of financial targets by meeting client service standards and efficiencies• Serve subordinates by effective performance management i.e. managing top and under performers• Build and maintain warm working relationships with peers and managers through regular interaction and teamwork.• Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.• Check and ensure capacity meets business requirements by effectively planning for demand.• Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes.• Improve efficiency by looking at ways of re-engineering processes.• Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders.• Ensure delivery by using the correct systems and access levels.• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Responsibilities + Skills
Developing a client service delivery planDeveloping a business strategy planMaking financial decisionsManaging a team of managers
Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesBachelor of Commerce: Business Management