Manager: Incident, Problem & Change

Job Description

Who are we?
Sanlam Group Technology and Information (GTI) is responsible for Group-wide Technology and Information Governance, Technology Architecture oversight and guidance as well as the Group’s Cyber Security oversight and governance. GTI is also responsible for IT Shared services to businesses in the Group which is provided through three units namely Infrastructure-, Application- and Security shared services. The shared service business model is based on commercial principles and the foundation of the model is a constant drive for consolidation, standardisation, automation and optimisation. As such, GTI has accountability for the design and implementation of agreed IT controls, governance frameworks, policies, standards and solutions to ensure business continuity and minimise information security risks. What will you do?
Performs administrative and co-ordination activities related to the Change/Problem Management process during the execution of the defined process according to the ITIL framework ensuring that standardised methods and procedures are adhered to for efficient and prompt handling of all requests for changes (RFC's) in order to minimise the impact of any related incidents upon services rendered to the organisation.

Responsibilities + Skills

Responsible for managing the GTI Change Management Team who is responsible for Management of Shared Infrastructure and Application Changes of all Clients on the GTIMonitor compliance to the Change Management PolicyStakeholder Management during Major IncidentsSchedule and Chair Cab(Change Approval Board) MeetingsSchedule and Chair of eCab


Management of a team of Incident Managers responsible for P1 and P2 IncidentsEnsure adherence the Major Incident Management Process


Good people management skillsBackground in IT Services with an emphasis on Service ManagementSound knowledge of ITIL practices for IT service management.Some experience in project management environment is an asset

Job Summary

  • Published on: Thursday, 21st November 2019
  • Designation: Manager: Incident, Problem & Change
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Thursday, 21st November 2019

About the Company

  • Company Name: Sanlam.
  • Address: PO Box 1. Sanlamhof 7532. Street address. Sanlam Head Office, 2 Strand Road
  • Website:
  • Company Profile:
  • Charlize Theron may have run away to Hollywood, but the Sanlam Group keeps its star power at home in South Africa. Targeting middle-market and affluent clients, the company provides insurance and wealth management services. Major segments are life insurance (including annuities and other investment products) and short-term insurance (property and casualty coverage sold through majority-owned Santam). The company has been expanding its investment business through segments including Sanlam Investment Management, its Octane hedge fund of funds, and its SIM Emerging Markets, which focuses on African economies.

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