Manager, Provincial Franchise (Sectors And Products)

Job Description

Job Details


Retail & Business Banking

Job Purpose

  • To grow the Franchising market share and franchising operating income, by acquiring and securing new to bank franchising business (i.e. franchisees and franchisors relationships), by performing a proactive, mobile, value-adding financial partnership role, across business, entrepreneur and commercial segments.
  • To ensure that attention is given to customers by providing a comprehensive array of financial solutions to meet franchising customer needs in terms of business growth and potential.
  • To ensure optimal product penetration on acquisition of all new franchising risk groups.
  • To ensure effective on-boarding and handover of all new activated franchising risk groups, to a Business Manager / Account Executive within Business Markets.
  • To execute the Bank’s franchising offering in line with the Business Banking Franchising customer financial solutions (CFS) strategy.

Key Responsibilities/Accountabilities

Transaction-led customer acquisition
  • Identifies correct target customers in terms of operating income potential.
  • Develops and implements a calling schedule for sales leads/referrals received.
  • Establishes and understands customer’s financial needs in order to offer them the most appropriate financial solution.
  • Explains, promotes, sells and/or customises a range of appropriate Standard Bank of South Africa (SBSA) product offerings/financial solutions that meet the financial needs of franchising customers.
  • Drives joint calling programmes with relevant stakeholders (e.g. Vehicle Asset Finance (VAF), Business-on-line (BOL), Standard Bank Financial Consultancy (SBFC), Merchant Services, Cash Acquiring, etc.) in order to offer the customer a holistic solution.
  • Accurately and efficiently processes customer mandates/documentation requirements for all new business facilities.
  • Satisfies all conditions of sanction imposed by credit, including perfection of collateral and compliance requirements.
  • Provides a central advisory/information/query handling service point for new business customers before handover of the relationship to the relevant Entrepreneur or Business segment

Responsibilities + Skills

Manages work list queues to ensure items are actioned within agreed timelines, and/or re-assign staff to different queues to ensure work completed within agreed timelines.Monitors and manages the performance of the Account Analyst, as it relates to leads, queries and complaints management.


Provides an efficient on boarding experience for the customer, to minimise the switching impact.Effectively uses the Customer1st lead generation system as a lead, query and complaint management tool.


Positive stakeholder feedbackAchievement of Net Promoter Score (NPS) targetsAchievement of financial targets, as per performance contractAchievement of sales targets, as per performance contract

Job Summary

  • Published on: Friday, 1st November 2019
  • Designation: Manager, Provincial Franchise (Sectors and Products)
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Friday, 1st November 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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