To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.Job ResponsibilitiesControl expenses and action financial reportsEnsure cost management and branch profitability by managing retail product mix and apply branch profitability leaversDrive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/outAchieve Main Banked objectives through client acquisition, retention and cross sellExecute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset registerDeliver optimum client service by identifying branch capacity needs and requirementsEnsure sound relationships are developed and maintained with stakeholders and clients.Ensure world class client experience through available systems and appropriate client needs analysis.Ensure digital migration and education of clients.Educate staff on Service Charter and ensure service history cards are updated with Service failureManage client comments, complaints, compliments appropriately.Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.Execute on Branch business plan through capacity planning.Ensure clear roles and responsibilities linked to each specific role.Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS)
Responsibilities + Skills
Mentor and coach staff on identified performance gaps.Support the achievement of the business strategy, objectives and valuesStay abreast of developments in field of expertise.Ensure personal growth and enable effectiveness in performance of roles and responsibilitiesEnsure staff attend relevant training to drive client centric behaviours.
Ensure staff adhere to data quality standards and take corrective action where required.Recommend process improvements and ensure a client centric environment.Achieve business unit goals through capacity management.Manage and track staff performance and apply corrective action where applicable.