Job Details Retail & Business BankingJob PurposeTo support the Regional Manager to drive and deliver a value adding sales solution and service platform directed by the Small Enterprise (SE) value proposition, that will grow and retain high value business.To integrate and align the Small Enterprise segment within the Regional value chain management platform, to ensure shared accountability for sustainable business growth and employee/customer retention.To leverage and optimise resources, business and operational risk, and market potential, to maximise SE business growth and retention.Key Responsibilities/AccountabilitiesValue proposition implementationGuides and supports the Regional Manager and Provincial Business Banking Head/Provincial SE Head (where applicable), in the execution of the SE customer financial solutions (CFS) and achievement of Regional sales and budget targets.Structures and monitors SE portfolios in line with optimal capacity by ensuring that customers are migrated timeously to the appropriate segments to achieve benchmarks that ensure the effective execution of the SE value proposition.Ensures and monitors that customers are migrated to alternate channels, including the BizDirect Response Centre for optimal utilisation of resources.Analyses relevant management information (MI) reports to provide Regional intelligence in formulating sales plans and Regional performance strategies.Drives the development and implementation of sales and service best practices across the Regions in support of the provincial goals.Ensures that the relevant customer contact and relationship management principles are aligned to the SE (CFS).Influences the adoption of change management initiatives across Business Bankers/Managers and Manager, Acquisition to ensure affective execution of the SE operating model and value propositions
Responsibilities + Skills
Ensures that non-representatives undertake the necessary non FAIS representatives training as required by in terms of the compliance training framework.
Allocates SE sales budgets in line with Regional dynamics.Drives and supports the business banking SE team to achieve all sales targets and improve cross-sell of core products to existing customers and improve cross-sell at origination.
Minimum of 6-8 years general banking experience of which 2-3 years need to have been in leadership role within the business banking.Experience in writing motivating and concluding complex lending deals for small business customersExperience in dealing with business customers at all levels and in managing business relationships.