Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty within Digital Banking & eCommerce.Job PurposeTo develop, implement and drive continuous improvement of Social Media Service and operational practices in alignment with the bank’s goals and objectives. To manage online reputational risk on social media platform and joint accountability with marketing teams in managing overall sentiment rating in comparison to competitors.
Responsibilities + Skills
The ability to generate and maintain a presence on social media platforms and build an audience through campaigns, adverts and updates. Monitoring utilisation and translating the campaign success in terms of brand presence and interest generated.
Proactively manages matters that constitute Standard Bank reputational risk