To manage, control and attend to panelbeater audits, authorizations, vehicle assessments, customer complaints and enforce correct interpretation of the Motor insurance policy with panel service providers and clients. Display technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Motor Insurance Cover.
Assessment of claims
Advise and provide technical support in terms of complaints to SIL claims, underwriting and customer care departments.
Conduct digital and mobile assessments on a daily basis
Minimizing claim losses
Assess, audit and authorize claims of allowable rates.
Perform physical merit check of the claim.
Communication with the client and MBR
Authorise repairs/cash settlement
Finalise all claims within same day
Perform damage quantum
Analyse Motor Statistics and provide reporting of the same.
Facilitate part sourcing on all claims and manage Average repair costs.
Responsible for correct coding of all vehicles and manage write off processes.
Meet with clients for queries, complaints and workmanship issues.
Responsibilities + Skills
Assessing damages to motor vehiclesDetermining actual costs of repairsCompiling own manual quotes.Sourcing of parts.Costing of final repair calculations.Monitoring progress of repairs after assessmentAuditing of claims on completion of repairs if required
MatricTechnicon Diploma e.g. Panelbeater/ Motor mechanic
3-5 years Motor Assessing experienceAudatex /AbuntexComputer literate