Job PurposeThis is a Senior Postilion Monitoring/ Event Management Specialist position within Nedbank Group Technology.This position would suit an experienced individual with extensive background and expertise in the system and infrastructure monitoring space and a preference towards monitoring and management of the Postilion transaction switching and Unified communications environments. Working experience at a technical level of monitoring technologies such as IBM Netcool Event Management and Prognosis would be highly recommended.In this role the key purpose is to provide:Specialist advise and consultation for the Prognosis Monitoring & Netcool toolsets.Identify and resolve more complex issues related to these product set.Be the final point of resolution before consulting externally (vendors).To create and/or maintain and communicate documentation of all processes; procedures and standards that enable these toolsets and their application within Nedbank.Develop optimum solutions that meet both business and technology requirements. Design Technical Solution relating to Prognosis and Netcool.The key customers are the Postilion and Telephony (Skype for Business) areas.Job ResponsibilitiesConsult and provide advice on the use of Prognosis and Netcool.Address the needs of the proposed solution by developing or configuring the specific product.Ensure maximum exploitation of product featuresContribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Responsibilities + Skills
Participate and influence the Technology Evolution journey.Present to stakeholders on any impact or change to specific product. Meet client needs.Provide stakeholders with business information on product performance.Become a trusted consultant.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.Understand and embrace the Nedbank vision and values, leading by example.Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
Preferred QualificationDiploma/ Degree in Computer Science or equivalentTechnical / Professional KnowledgeWorking experience at a technical level of monitoring technologies such as IBM Netcool Event Management and Prognosis.