About us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Responsibilities + Skills
Build and maintain enduring and rewarding relationships with customersMust have a RE qualification2 years related experience It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidates credit record is acceptable.responsibilities
Engage with the customers in a professional way as specified in the service standardsEnsure customers needs and expectations are understoodProcess the customers requests in an efficient and customer focused mannerDeal with customer complaints, relating to sales and operational activities and ensure that it is resolved to the satisfaction of the customer
experience and qualificationsNQF 4 Qualification Preferred (Ideal) QualificationNQF level 5 related qualificationAn appropriate recognised business degree at NQF level 6 is preferred4 years experience in front line or administration function is preferred