To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Authenticate clients and transactions.
Prevent fraud, risks and losses.
Mitigate risks and meet legislative requirements.
Provide client service and meet identified client needs.
Issue VISA application letters based on client requests.
Comply with risk standards and take corrective action.
Minimise losses and ensure corrective action is taken as per procedure and policy.
Balance and secure branch stock holding.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Responsibilities + Skills
Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred Qualification
Meet client information needs and facilitate the processing of sales.Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.Reach individual and branch usage (touch points) targets.
Performing teller transactionsAdjusting to a new work processPerforming Foreign Exchange teller transactionsReconciliation cash and stock balances on handWorking with clients to solve client problemsTechnical / Professional KnowledgeCustomer service principlesRelevant product knowledge