Job Description
A dynamic Managed IT Services Provider in Durban is seeking to fill the role of its next Network Technician who will handle a multitude of items including scheduled proactive maintenance, automated alerts (including Security), changes, documentation maintenance, and other functions to ensure that the IT ecosystems supported enjoy maximum uptime with minimum unplanned outages. Network Technicians resolve any issues related to the servers, networks, and telecommunications by consistently troubleshooting and monitoring. The skills required for a Network Operations Center include network support, network administration and management, switching and routing, along with Linux. The responsibilities are extensive and require highly skilled individuals.Working hours are according to a defined shift pattern which repeats every 28 days.
Responsibilities + Skills
Troubleshoot technical and quality-related issues.Escalate complex issues to upper management when necessary.Maintain communication with vendors and teams to stay updated on issues.
Education
Maintain uptime for all IT systems by monitoring network errors, malware, and security issues.Study network systems to make quick decisions to ensure efficiency and an ideal network environment.
Experience
