Online Shopping Assistant

Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape Town

We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great

We operate in a fast-growing, quick-moving environment, and we're looking for someone who thrives when the going gets tough, is solutions-driven, and will simplify & innovate. If you're results-oriented, self-motivated with attested retail/e-commerce experience, this is your opportunity to kick-start your career.

You will report to the Customer Service Team Leader

Your responsibilities will include:

  • Deliver timely, accurate and professional customer service aligned to service level standards.
  • Resolve product or service problems by utulising your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
  • Communicate with our customers via phone and email.
  • Utilize a variety of software tools to navigate to a resolution.
  • Liaise between internal departments to solve our customer queries.
  • Take ownership of our customers and ensure their needs are met in accordance with being Africa's most customer-centric company.

Responsibilities + Skills

Education

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.We are short on ego and high on output.We are doers and not only thinkers, it's all in the execution after all.We love what we do and what we are creating.

Experience

Successfully completed Grade 12.Preferably a minimum of 6-12 months customer service experience.

Job Summary

  • Published on: Saturday, 30th November 2019
  • Designation: Online Shopping Assistant | Takealot | Festive
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: cape town
  • Salary: on a call
  • Gender:
  • Application Deadline: Saturday, 30th November 2019

About the Company

  • Company Name: takealot.com.
  • Address:
  • Website: www.takealot.com
  • Company Profile:
  • Takealot.com was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, takealot.com is the leading ecommerce retailer in ... Read moreMission: Takealot.com’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. Takealot.com is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

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