Operations Coordinator

Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

  • Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
  • Supporting the customer service & buying teams in resolving:
  • Customer order queries;
  • Complaints and associated resolution, including route cause analysis;
  • Supplier delivery issues & queries.
  • Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
  • Management of all assigned Inbound queries
  • Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
  • Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
  • Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Responsibilities + Skills

We are short on ego and high on output.We are doers and not only thinkers, its all in the execution after all.We love what we do and what we are creating.

Education

Matric

Experience

3 years relevant industry experienceCompetency in MS Office packagesRelevant tertiary qualifications a plus

Job Summary

  • Published on: Friday, 6th December 2019
  • Designation: Inbound Operations Coordinator
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Friday, 6th December 2019

About the Company

  • Company Name: takealot.com.
  • Address:
  • Website: www.takealot.com
  • Company Profile:
  • Takealot.com was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, takealot.com is the leading ecommerce retailer in ... Read moreMission: Takealot.com’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. Takealot.com is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

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