To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through cloud software.
- Achieve client satisfaction objectives in support of strengthened business cloud IT collaboration.
- Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
- Build sounds relationships with team, manager, peers.
- Deliver results in support of increased delivery capacity. Support increased delivery capacity.
- Ensure proper financing of the function.
- Manage and control budget for cost centre.
- Provide a flexible, low cost cloud IT operating platform.
- Circumvent penalties imposed by third party agencies.
- Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
- Ensure transformational targets are met.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Achieve operational excellence and support the implementation of business optimisation improvement.
- Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
- Achieve business performance targets within required risk and compliance p
Responsibilities + Skills
Client and Relationship ResultsDeveloped and Implemented Communications StrategyImproved Human Resources Business ProcessesImproved processes and cultureManaged Transformation & InnovationManaged Management and Process ResultsManaged Relationships
Matric / Grade 12 / National Senior Certificate
8 years IT Operations Experience5-7 years Cloud relevant experience