Order Fulfilment Manager (TDT Hubs)

Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Order Fulfilment manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Head of Order Fulfilment:

Your responsibilities will include:

  • Manage deliveries from dispatch to customer and back across MrD franchises and contracted couriers (inbound and outbound):
    • Last Mile deliveries to customers
    • Time in status exception management
    • Claims
    • Queries and Complaints
  • Constantly review existing processes to ensure that they are streamlined and scalable
  • Establish daily, weekly and monthly performance measures

Responsibilities + Skills

Excellent influencing, persuading, negotiatingMr D operational evangelist, understand clearly the Mr D courier business and provide input operationally, tactically and strategically on all operational facetsStrong problem evaluation and solutionGood leadership and team development

Education

Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce

Experience

Minimum 3 years' experience in management role in operationsExperience in an Retail Multi-User environmentSound operational background in dealing with branch / franchise networkExperience of managing customers at a senior level

Job Summary

  • Published on: Saturday, 30th November 2019
  • Designation: Order Fulfilment Manager (TDT Hubs)
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: cape town
  • Salary: on a call
  • Gender:
  • Application Deadline: Saturday, 30th November 2019

About the Company

  • Company Name: takealot.com.
  • Address:
  • Website: www.takealot.com
  • Company Profile:
  • Takealot.com was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, takealot.com is the leading ecommerce retailer in ... Read moreMission: Takealot.com’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. Takealot.com is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

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