Job Description

Job DescriptionReceive customer orders daily via electronic ordering system, fax and phone Verify customer information on each order when received against company database to confirm all contact information is correct; update database where necessary Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly Contact customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, shipping delays or other concerns Enter order into fulfillment system for processing, including packaging and shipping preparation; verify order is correct prior to shipment Notify customer when order is received and shipped using the customer’s preferred contact method on each order received Answer customer service line and field customer questions and complaints daily