Job PurposeTo retain, maintain and increase Nedbank's client base through relevant need-based selling and servicing of financial products and services to the In-Retailer market segment.Job ResponsibilitiesDeliver on agreed sales and service opportunities by selling Nedbank products in identified In-retailer stores and communities (i.e. Boxer and Personal Loans).Accept and implement advice to fulfill on sales opportunities and through involving local the community.Understand and meet the In-retailer market client need through conducting client needs-based analysis aligned to Nedbank procedures and the FAIS Act.Create synergy and build relationships with internal stakeholders by participating in collaboration meetings and adhering to standard operating procedures.Build and maintain internal and external vendor and supplier relationships by identifying improvement opportunities and by meeting with vendors and suppliers according to Service Level Agreements.Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.Deliver agreed results and create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.Manage risk by meeting technical, company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).Comply with risk standards, monitor and ensure corrective action taken.Resolve challenges in community sales areas through following managerial escalation channels and by maintaining a client centric approach.Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.Support the achievement of the business strategy, objectives and values.Stay abreast of developments in field of expertise.Ensure personal growth and enable effectiveness in performance of roles and responsibilities.Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).Participate and support corporate responsibility initiatives for the achievement of business strategy.Seek opportunities to improve business processes, models and systems though agile thinking.
Responsibilities + Skills
Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st Degrees
1-2 years experience in a customer service and/or sales environment, in a financial institution