Job Description

Job Details


Group Shared Services: driving operational excellence, transparency and continuous improvement across our business, by leveraging scale, capabilities and innovation.

Job Purpose

To document, review, facilitate sign-off and maintain business processes as per Group guidelines for Cash Shared Services Blueprint in order to ensure standardisation and quality assurance.

Key Responsibilities/Accountabilities

• Document and house the Cash Shared Services Blueprint to ensure business process governance.
• Adhere to the Framework and Design Principles for business processes to ensure a sustainable Blueprint design for the Business.
• Document and maintain all business processes to ensure standardisation across the Business.
• Conduct quality business process audits to ensure compliance to the standards.
• Investigate and resolve any audit findings to ensure close-out.
• Identify training needs as a result of process audits to ensure compliance.
• Report on business process deviations and potential risks to ensure compliance.
• Collaborate with project teams for amendments to business process, inclusive of time studies, to ensure sustainable Blueprint and capacity planning.
• Record, analyse and distribute statistical information relating to quality assurance to ensure compliance.
• Collaborate with Operations staff to establish procedures and standards to ensure sustainable quality audits.

Responsibilities + Skills

Quality Orientation Organisation Planning and Design Business Process Design Root Cause Analysis Quality Assurance Quality Control


ISO certification / business process engineering (e.g. TOGAF certification) would be a minimum requirement.


3-4 years experience in process governance and operational procedures within the organisation. 3-4 years experience in operations and/or technical product knowledge experience

Job Summary

  • Published on: Monday, 9th December 2019
  • Designation: Process/Audit Analyst
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Monday, 9th December 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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