Job PurposeTo develop and design new products and services, as well as enhance existing products for the Customer Relationship Management (CRM) system in line with Nedbank's strategic objectives.Job ResponsibilitiesEnable a shared view of a client's relationship, ensure satisfactory Customer Experience Measurement scores (CEM) and improve client attrition through effective customer management strategies.Product manage the CRM Sales, Customer Service, Field Services and Marketing modules. Drive the execution of product enhancements, automation and artificial intelligence in line with client journeys and client experience objectives.Collaborate with stakeholders across the business, within the appropriate forums to ensure sound relationships are built, execution is driven and results are achieved in a timely manner.Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.Create cost efficiencies through product or process innovation.Understand budget requirements by setting realistic targets.Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.Ensure client satisfaction by driving the development and implementation of solutions.Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.Facilitate the accomplishment of work goals by building collaborative relationships.
Responsibilities + Skills
Essential CertificationsIndustry/ Product specificType of ExposureBuilt and maintained stakeholder relationshipsCompleted Reports and Achieved Budgets
Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesPreferred Qualification
Technical / Professional KnowledgeCommunication StrategiesData analysisGovernance, Risk and ControlsIndustry trendsPrinciples of financial management