Product Support Specialist

Job Description

about us Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation. purpose Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and also the customer facing areas that directly support end users. Involvement with customer facing areas to understand what customers are struggling with so as to feedback to the business for possible product/system enhancements. The ultimate purpose is to improve customer experience and ensure customer retention.

Responsibilities + Skills


Experience working in a project driven/based environment.Understand how to analyse business requirements for possible customer impact.Understand how to analyse business requirements for impact on systems used to support customers, e.g. branch or call centre systems.


Grade 12 or relevant tertiary qualification.2 3 years within a client service/support environment.2 3 years experience compiling training material, conducting training and assessments.

Job Summary

  • Published on: Monday, 3rd February 2020
  • Designation: Product Support Specialist
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Monday, 3rd February 2020

About the Company

  • Company Name: FirstRand.
  • Address: PO Box 650149 Benmore, 2010
  • Website:
  • Company Profile:
  • FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management. 

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