Our prestigious corporate client in Johannesburg seeks an experienced R&D Engineer.
ROLES & RESPONSIBILITIES:
Evaluation and testing of products, including software enhancements, upgrades and bug fixes to ensure they meet operational and requirements specifications and quality standards.
Development of new products, techniques, systems or processes as may be required for service delivery.
Developing innovative methods to increase the utility of existing products and processes.
Working with suppliers to troubleshoot, log, manage and resolve issues.
Effective documentation of findings, including accurately writing up findings.
Creating documentation for new products. (User and Technical)
Planning and conducting Lab and field-testing to investigate, analyze and identify the root cause and find solutions to complex problems.
Responsibilities + Skills
Knowledge of and experience in the operations and maintenance of Operations and Business Support Systems used in the delivery and support of modern telecommunications networks and services.Experience with application high availability and replication.
Knowledge of and experience in the design, implementation, operations and maintenance of VoIP platforms and networks.Excellent understanding and working experience of PBX features and functionality; IP Centrex/Hosted PBX; SIP based solutions; SIP phones brands such as Polycom Yealink; VoIP Gateways; use of APIs.
1 Years with B.Eng, B.Sc (IT, Computer Science, Electronics); or 5 years experience within a Service Provider environment.Experience with network, database, and operating system monitoring, troubleshooting, analysis, and investigation.