About us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Responsibilities + Skills
Drive the various operational and tactical objectives of efficiently meeting the customer service demands and improving cost effectiveness within the greater customer contact centre environment.Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progressComply with governance in terms of legislative and audit requirements
There are no additional requirements associated with this vacancy.responsibilitiesAssess the impacts of absenteeism to minimise downtime and lost of clients and business growthEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Degree or Diploma+3 years relevant