Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and productionJob PurposeTo support Salesforce Users to access the system, create users in the correct structure to which has been design to avoid the breach on MNPI information, design dashboards and reporting, ensure assist with dashboard , user Salesforce portfolio management, support users through all the client processes enabled in SalesforceKey Responsibilities/AccountabilitiesService stability availability and reliabilityContribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service of the relevant service provided by IT.Service design definition and reportingParticipate in service design by providing insights and learnings from both a technical as well as a business knowledge perspective, influencing the information technology architecture roadmaps. Define and maintain runbooks and associated Configuration Management system details. Capture all relevant service related information using the SM Tool in order to enable reporting which is both accurate and reliable.Service transitioning Identify and support activities necessary to ensure a smooth transition onto new functions and applications. Ensure internal and external standards and requirements are met e.g. audit and data management standards, non-functional requirements, good practice, legislation and risk to maintain service outcome standards and quality. Communicate and manage all changes internally within the function as well as externally to the relevant area to ensure effective understanding and use of the service.
Responsibilities + Skills
Competency Description: Ability to document information pertaining to information systems and or process and operational specifications.
Competency Description: Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.