Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possibleJob PurposeThe successful candidate will be supporting the Head – Fund Services Operations and be fully accountable for all aspects of a client’s(GEPF & GIPF) Investment Administration and Fund Services product offering.Key Responsibilities/AccountabilitiesDetermine and implement the strategic objectives of the businessManage a team of managers to successfully deliver on the contractual obligations of our clientsManage a strict income statement in keeping with the financial targets as imposed by CIB Operations executive.Manage and deliver on all Investment reporting & reconciliations, including Compliance Monitoring & Performance reportingMonthly client Billing & Revenue / Profitability ReportingResponsible for all month-end processes, including the collation of reports from Asset Managers, investigations & resolutions of month end reconciliation queriesCompliance Monitoring & Performance reportingAd Hoc projects & resolving system issuesMaintain and foster client relationships with regular engagementImplement robust automated solutions to routine operations tasksAdherence to Investment Administration procedures and industry guidelinesWillingly leads the team by setting an example, coaching and motivating staff. Arbitrates during team crises, addressing deviant behaviour and acting as an advocate for the workgroup. Integrates CIB values and team diversity towards delivering quality products and/or services. Provides staff with meaningful performance-related feedback and facilitates opportunities for self- and group managed learning. Monitors staff career aspirations and strive to meet D&I objectives.
Responsibilities + Skills
Excellent interpersonal and communication skills - the ability to communicate with clientsProactive self- starter with high level of discipline.
Highly committed to INVESTOR SERVICES valuesEnthusiastic team player
Excellent problem solving & analytical skills - accurate with attention to detail.Good organisational, administrative, time Management skillsVery proactive able to work with little or no supervision and meet deadlines.