Senior Relationship Manager

Job Description

Job Purpose Accountable for a portfolio of High Net worth Clients, integrating and coordinating all Standard Bank products, services and resources in order to maximise the value of the business relationship and ensure profitability for the Bank and the Client.Accountable for coaching and mentoring the team to ensure the team performs effectively to meet targets and goals.Expected to spend 50% of the time coaching and mentoring the team and the other 50% managing the portfolio of clients Key Responsibilities/Accountabilities Client Service and Relationship buildingEstablishes and builds one-on-one relationships with clients based on mutual respect in assigned portfolio by delivering exceptional service levels, specifically focusing on a pro-active contact (calling) strategy and programme.Ensures successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts.Interacts and build relationships with Business Banking Account Executive’s, Private Banking and (CIB) Corporate and Investment Banking Relationship Managers, in order to provide a seamless solution to the client’s banking requirements. To assist with related queries where possible, and facilitate when specialist advice is required by referring to appropriate expertsManages the “Cost of Sales” through evaluation of margins, cost of service and utilisation of the multi-channel delivery strategies, Effectively attend to and monitor customer complaints on portfolio, identify root causes and address at source, to prevent re-occurrenceProactively communicate new product information to all customers.

Responsibilities + Skills

Attend to all risk matters, including all KYC/FAIS/EDD and other regulatory matters.Ensures that procedures laid down in Group Reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held


Structures credit applications effectively, focusing on high quality motivationsAdvises customers on lending product selection, by recommending products to meet their specific needs


Job Summary

  • Published on: Wednesday, 9th December 2020
  • Designation: Senior Relationship Manager
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Durban
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 9th December 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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