Job Purpose:To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.Job Objectives:To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administrationTo ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.To timeously and efficiently resolve all customer queries in line with the Company's policies.To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Responsibilities + Skills
Understanding and application of financial management principlesRetail/FMCG background and understanding of merchandising and promotions principlesKnowledge of stock, cost, risk and compliance management proceduresKnowledge of customer service excellenceKnowledge of labour legislation and IR practices
Essential: Grade 12Desirable: Maths 50% and English 50% at grade 12 levelEssential: Relevant Retail/Business Management qualification (External applicants)
1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environmentNumeracy and stock management experience